Hey everyone!
The White Monarch decks are uncut sheets are not showing up in your cart when you place your order. As this moment, we still have uncut sheets available. If your order meets the criteria, you will receive the gift.
Once again, your subtotal must be over ($50 or $100, depending on what tier you are shooting for) before shipping. If you have a coupon code, your order must be over that amount after you use your coupon code. If you meet this criteria, and we still have these items left, you will receive it. The Uncut sheets are going fast, and won't be available much longer!
Enjoy!
// L
I'm sorry, but this is out of order.
I am a reliable customer and for 3 years have been a true fan of theory11, consistently buying DVDs, playing cards and more. I always enjoyed your service, but this let me down so badly.
Neither in the news section, nor in the forums or checkout there was a single notice, that coupon codes, when applied, do have an impact on the receiving a giveaway deck of White Monarchs or Uncut Sheet of this deck.
Moreover, J. Bayme clearly stated earlier, that
''The $50 will be calculated based on your order subtotal (the amount not including taxes or shipping).''. Not a single hint about coupon codes affecting the application of the giveaway decks and uncuts.
I have been taking part in such contests (Black Friday etc.) for two consecutive years and there wasn't a single year, when coupon or promo codes, when applied and thus reducing the necessary subtotal value for the giveaway, canceled the additional rare giveaway deck, whether it was White Centurions or Brown Wynns or whatever else. I have never experienced such issue, until now.
I'm not a wealthy man, but being a student and working up I saved some money for this event and made like 5 consecutive orders, being in the dark and misguided by the rules of the giveaway. I applied the coupon code and still had a notice that I have White Monarch decks and/or Uncut sheets in my bag during the checkout (in case of required proof I can show you screenshots of the checkout process of these orders).
I made all my orders obviously earlier than Lyle's announcement on the forums was made. So what am I supposed to do now?
Now you say, that all the uncut sheets are gone, and I was sure, that I got them in my order, that I made, but now it turned up that this is not the case. Not cool, considering that I was waiting like many guys out there for this release over a month.
I'm not a fan of giveaways, I loved the concept of White Monarchs deck and was following theory11 announcements and was willing to buy one (as many other guys here) during the first two releases, but was unable to do so owing to the fails of the theory11 servers.
I'm really upset and disappointed with theory11 customer service. I've been a reliable and responsible customer and now I have been let down like this - to make five orders and to receive a zero giveaway decks/Uncut Sheets. What a waste of my money!
I would like to know, if I still can have White Monarchs and Uncut sheets applied to my orders. If not, I would like to cancel my orders, I have already sent a letter to the theory11 support.
Sorry guys, but this is not professional. I believed in you during the first two releases and was supporting you, but now I am let down like this. Not good.